Frequently Asked Questions

The easiest way is to book online — pick your service, job size, date, and pay your deposit all in one place. You can also send us a text at 304-945-4419 with your name, address, and what needs to be hauled and we'll get you set up.

We can often accommodate same-day requests depending on availability. Same-day service carries an additional $50 fee. For the best availability, booking a day or two ahead is ideal — but don't hesitate to reach out even on short notice.

We operate Sunday through Saturday, 3:00 PM to 10:00 PM. We're available every day of the week, including weekends and holidays, within those hours.

We ask for at least 2 hours' notice to cancel or reschedule. Cancellations with proper notice can be rescheduled at no extra charge. Cancellations with less than 2 hours' notice or no-shows may forfeit the deposit. Text us as soon as you know — we're always happy to work with you.

For most jobs, yes — we recommend being present so you can confirm the items and approve the final price before we load up. If you can't be there, we can make arrangements as long as payment and access details are sorted in advance. Just let us know when you book.

A small deposit is required to lock in your booking. The amount depends on your job size — ranging from $25 for a single item up to $100 for a full trailer or cleanout. The deposit goes toward your total — the remainder is collected when we arrive. Deposits are paid online via Cash App, Venmo, Zelle, or PayPal.

The remaining balance is due at the time of service. We accept cash, Cash App, Venmo, Zelle, and PayPal. Whatever is easiest for you.

The quote you get when booking is based on what you describe. If we show up and the job is significantly larger or more complex than described, we'll walk through a revised price with you before we start any work. You're never obligated to proceed if the price doesn't work for you.

A few additional fees may apply depending on your situation:

• Upstairs / Downstairs: +$25–$75
• Same-Day Service: +$50
• Travel outside our core area: +$15 to +$75 depending on distance
• Heavy or oversized debris: Custom quote

We'll always let you know about any extra fees upfront before we begin.

Here's a rough guide:

• Single Item — one appliance, one piece of furniture
• Small Pickup Load — fits in the bed of a pickup truck
• Half Trailer — about a small room's worth of stuff
• Full Trailer — a full room or more, large piles of debris
• Garage Cleanout — clearing out a full garage or storage area

Not sure? Just select "Not Sure" and we'll assess on-site and give you a fair price before we start.

We haul a wide range of items including appliances (washers, dryers, refrigerators), furniture, general junk and trash, yard waste, garage clutter, small vehicles, and more. If you're not sure whether we can take something, text us a description or a photo and we'll let you know.

We cannot haul hazardous materials of any kind. This includes:

• Paints, solvents, and chemicals
• Motor oil and automotive fluids
• Propane tanks and gas cylinders
• Asbestos-containing materials
• Medical waste or biohazards
• Pesticides or herbicides
• Ammunition or explosives
• Any illegal materials

Not sure if something qualifies? Text us before booking and we'll let you know.

Yes — we handle refrigerator removal. Pricing for refrigerator removal ranges from $90–$150 depending on size and access. Text us the details and we'll get you a solid quote.

Yes — garage and property cleanouts are one of our most popular services. Pricing ranges from $200–$600 depending on the volume of material. For large cleanouts, text us photos of the space and we can give you a more accurate estimate before you commit.

Yes — we offer small vehicle hauling. Text us the year, make, model, and condition of the vehicle along with your location and we'll work up a custom quote for you.

Our core service area includes Charleston, St. Albans, Nitro, Dunbar, and Cross Lanes with no travel fee. We also serve Hurricane and Teays Valley (+$15), Huntington (+$50), and Beckley (+$75). Don't see your area? Text us your location — we may still be able to help.

Travel is included for pickups in Charleston, St. Albans, Nitro, Dunbar, and Cross Lanes. Outside that area, travel fees apply based on distance. See our Service Area section for a full breakdown.

Most single-item or small load pickups take 30–60 minutes. Larger jobs like full trailer loads or garage cleanouts can take 2–4 hours depending on volume and access. We'll give you a more specific time estimate when you book.

It helps to have items accessible and easy to identify — especially if you want specific things left behind. For full cleanouts, just show us what goes and what stays. The more prepared you are, the quicker and smoother the job goes.

No problem — we'll assess the full scope when we arrive and give you an updated price before we start loading. You're always in control. If the revised price doesn't work for you, you're not obligated to proceed and we'll only charge for what we've already done (if anything).

Yes — we handle upstairs and downstairs removal. An additional fee of $25–$75 applies depending on the number of flights and difficulty. Let us know when booking so we can account for it in your quote.

Texting is the fastest and easiest way to reach us. Send your name, address, and what you need hauled to 304-945-4419 and we'll get back to you quickly. You can also book and pay online without any back-and-forth at all.

We aim to respond to all texts and online bookings within the hour during business hours (3 PM–10 PM). Messages sent outside of business hours will be answered first thing when we're back on.

Absolutely — and we encourage it. A photo of the items or the space tells us a lot and helps us give you a more accurate quote before we even show up. Just text photos to 304-945-4419.