Frequently Asked Questions

The easiest way is to book online — pick your service, job size, date, and pay your deposit all in one place. You can also send me a text at 304-721-1961 with your name, address, and what needs to be hauled and I'll get you set up.

I can often accommodate same-day requests depending on availability. Same-day service carries an additional $50 fee. For the best availability, booking a day or two ahead is ideal — but don't hesitate to reach out even on short notice.

I'm out every day of the week, including weekends and holidays. Friday through Tuesday I run 6:00 AM to 1:00 PM. Wednesdays and Thursdays I'm out 6:00 AM to 8:00 PM — those are my long days, so they're the best bet for a whole-garage clearout, a storage unit, or anything that needs more than a couple of hours. If your job is big, ask for a Wednesday or Thursday.

I ask for at least 2 hours' notice to cancel or reschedule. Cancellations with proper notice can be rescheduled at no extra charge. Cancellations with less than 2 hours' notice or no-shows may forfeit the deposit. Text me as soon as you know — I'm always happy to work with you.

For most jobs, yes — I'd recommend being there so you can confirm the items and approve the final price before I load up. If you can't be there, I can make arrangements as long as payment and access details are sorted in advance. Just let me know when you book.

A small deposit is required to lock in your booking. The amount depends on your job size — ranging from $25 for a single item up to $100 for a full trailer or cleanout. The deposit goes toward your total — the remainder is collected when I arrive. Deposits are paid online via Zelle, Venmo, PayPal, or Cash App. Zelle is free for both of us, so it’s the one I’d pick.

The remaining balance is due at the time of service. I accept Zelle, cash, Venmo, PayPal, and Cash App. Whatever is easiest for you.

The quote you get when booking is based on what you describe. If I show up and the job is significantly larger or more complex than described, I'll walk through a revised price with you before I start any work. You're never obligated to proceed if the price doesn't work for you.

A few additional fees may apply depending on your situation:

• Upstairs / Downstairs: +$25–$75
• Same-Day Service: +$50
• Travel outside my core area: +$15 to +$50 depending on distance
• Heavy or oversized debris: Custom quote

I'll always let you know about any extra fees upfront before I begin.

Here's a rough guide:

• Single Item — one appliance, one piece of furniture
• Small Pickup Load — fits in the bed of a pickup truck
• Half Trailer — about a small room's worth of stuff
• Full Trailer — a full room or more, large piles of debris
• Garage / Storage Unit Cleanout — clearing out a full garage or a rented storage unit

Not sure? Just select "Not Sure" and I'll assess on-site and give you a fair price before I start.

I haul a wide range of items including appliances (washers, dryers, refrigerators), furniture, general junk and trash, yard waste, garage clutter, construction debris, and more. If you're not sure whether I can take something, text me a description or a photo and I'll let you know.

I can't haul hazardous materials of any kind. This includes:

• Paints, solvents, and chemicals
• Motor oil and automotive fluids
• Propane tanks and gas cylinders
• Asbestos-containing materials
• Medical waste or biohazards
• Pesticides or herbicides
• Ammunition or explosives
• Any illegal materials

Not sure if something qualifies? Text me before booking and I'll let you know.

Yes — I handle refrigerator removal. Pricing for refrigerator removal ranges from $90–$150 depending on size and access. Text me the details and I'll get you a solid quote.

Yes — cleanouts are one of my most popular services. That covers garages, storage units (5x10 through 10x20), basements, sheds, rental turnovers, and estates. A garage runs $200–$600 depending on volume. Storage units start at $250 for a 5x10, $450 for a 10x10 and $775 for a 10x20; a unit packed to the ceiling is quoted from a photo.

For a storage unit, tell me the facility, the unit size, and the gate hours when you book, and text me a photo with the door open if it's packed tight. I'll empty it and sweep it out so you can hand the keys back and stop paying rent on it.

Cleanouts take longer than a normal pickup, so Wednesdays and Thursdays are the best days to book one — those are my long days, 6 AM to 8 PM.

I do. Ownership of everything I remove transfers to Midnight Drift Transport LLC the moment it’s loaded — that’s how junk removal works, and it’s why I’m the one who decides where it goes. Refuse goes to a permitted landfill, metal goes to the scrap yard, and anything still usable gets set aside instead of buried. It also means I can’t return an item once it’s on the truck, so double-check before I load. Full wording is on the Terms page.

I'm based in St. Albans. My core service area covers St. Albans, Charleston, Nitro, Dunbar, and Cross Lanes with no travel fee. I also serve Hurricane and Teays Valley (+$15), Boone County (+$25), and Huntington (+$50). Don't see your area? Text me your location — I may still be able to help.

Travel is included for pickups in St. Albans, Charleston, Nitro, Dunbar, and Cross Lanes. Outside that area, travel fees apply based on distance. See my Service Area section for a full breakdown.

Most single-item or small load pickups take 30–60 minutes. Larger jobs like full trailer loads or garage cleanouts can take 2–4 hours depending on volume and access. I'll give you a more specific time estimate when you book.

It helps to have items accessible and easy to identify — especially if you want specific things left behind. For full cleanouts, just show me what goes and what stays. The more prepared you are, the quicker and smoother the job goes.

No problem — I'll assess the full scope when I arrive and give you an updated price before I start loading. You're always in control. If the revised price doesn't work for you, you're not obligated to proceed and I'll only charge for what I've already done (if anything).

Yes — I handle upstairs and downstairs removal. An additional fee of $25–$75 applies depending on the number of flights and difficulty. Let me know when booking so I can account for it in your quote.

Texting is the fastest and easiest way to reach me. Send your name, address, and what you need hauled to 304-721-1961 and I'll get back to you quickly. You can also book and pay online without any back-and-forth at all.

I try to respond to all texts and online bookings within the hour during business hours (6 AM–1 PM most days, 6 AM–8 PM Wednesdays and Thursdays). Messages sent outside of business hours will be answered first thing when I'm back on.

Absolutely — and I encourage it. A photo of the items or the space tells me a lot and helps me give you a more accurate quote before I even show up. Just text photos to 304-721-1961.