Legal
Your privacy matters to us. This policy explains what information Midnight Drift Transport LLC collects, how we use it, and how we protect it. We keep things simple — we only collect what we need to serve you, and we never sell your data.
Midnight Drift Transport LLC ("Company," "we," "us," or "our") is a hauling and junk removal business based in Charleston, West Virginia. This Privacy Policy describes how we collect, use, and safeguard personal information when you contact us, schedule a service, visit our website, or interact with us in any way.
By using our services or providing your information, you agree to the terms of this Privacy Policy.
We collect only the information necessary to provide and improve our services. This may include:
| Type | Examples | How Collected |
|---|---|---|
| Contact Information | Name, phone number, email address | Provided by you when scheduling or contacting us |
| Service Location | Pickup address, property access details | Provided by you at the time of booking |
| Job Details | Item descriptions, load size, special instructions, photos if shared | Provided by you during scheduling or on-site |
| Payment Information | Transaction records, payment method type | Collected at the time of payment |
| Communication Records | Call logs, text messages, emails related to your service | Generated through our interactions with you |
| Website Usage Data | Browser type, pages visited, time on site | Automatically collected when you visit our website |
We do not collect sensitive personal information such as Social Security numbers, government-issued ID numbers, financial account details, or health information.
We use the information we collect for the following purposes:
We do not use your information for unsolicited marketing, and we do not enroll you in automated marketing programs without your consent.
We do not sell, rent, or trade your personal information to third parties. We may share information only in the following limited circumstances:
By providing your phone number when scheduling a service, you consent to receive calls and/or text messages from Midnight Drift Transport related to your appointment, including confirmations, reminders, and follow-ups.
We will never text you promotional offers from third parties or add you to bulk marketing lists. Our messages are strictly service-related.
Our website may collect basic usage data automatically, such as your browser type, IP address, pages visited, and time spent on the site. This data helps us understand how visitors use our site and is not used to personally identify you.
We may use cookies — small data files stored in your browser — to improve your experience on our site. You can disable cookies in your browser settings, though doing so may affect some functionality. We do not use tracking cookies for advertising or third-party behavioral profiling.
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including maintaining service records, resolving disputes, and complying with legal obligations.
We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. These measures include limiting access to your information to team members who need it to perform their work, and using secure communication channels where applicable.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.
You have the following rights regarding your personal information:
Access
Request a copy of the personal information we hold about you.
Correction
Ask us to correct any inaccurate or incomplete information.
Deletion
Request that we delete your personal information, subject to legal retention requirements.
Opt-Out
Opt out of communications at any time by contacting us or replying STOP to any text.
To exercise any of these rights, contact us directly at 304-945-4419. We will respond to requests within a reasonable timeframe.
Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from anyone under the age of 13. If we become aware that we have inadvertently collected information from a minor, we will delete it promptly.
If you believe a minor has provided us with personal information, please contact us immediately.
Our website or communications may contain links to third-party websites (such as Google Maps, Facebook, or payment platforms). These sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policy of any third-party site you visit.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
Questions, concerns, or requests related to this Privacy Policy can be directed to us at: