Terms & Conditions

Agreement to Terms

These Terms and Conditions ("Terms") govern the services provided by Midnight Drift Transport LLC ("Company," "we," "us," or "our"), a junk removal and debris hauling business based in Saint Albans, West Virginia. By contacting us, scheduling a service, or allowing our team onto your property, you ("Customer") agree to these Terms in full.

If you do not agree with any part of these Terms, please do not engage our services.

Services

Midnight Drift Transport provides the following services in and around St. Albans and the Kanawha Valley:

• Junk removal and trash hauling
• Appliance removal (washers, dryers, refrigerators, etc.)
• General hauling (pickup and trailer loads)
• Garage, storage unit, and property cleanouts
• Yard waste removal

All services are subject to availability and our assessment of the job scope. We reserve the right to modify, limit, or decline any service at our sole discretion.

Scheduling & Cancellations

Service appointments are available seven days a week. Friday through Tuesday, appointments run from 6:00 AM to 1:00 PM. On Wednesdays and Thursdays, appointments run from 6:00 AM to 8:00 PM. Scheduling is subject to availability and is not confirmed until the Customer receives direct confirmation from Midnight Drift Transport by phone or text.

Cancellations: We ask that Customers provide at least 2 hours' notice before a scheduled appointment. Cancellations made less than 2 hours before the scheduled time may result in a cancellation fee of up to $25.

Same-Day Service: Same-day appointments are available when capacity allows and are subject to an additional fee of $50. Same-day appointments are not guaranteed.

No-Shows: If a Customer is unavailable at the scheduled time and place without prior notice, we reserve the right to charge a no-show fee and/or decline future bookings.

Pricing & Payment

All pricing is based on factors including load size, item type, accessibility, distance from our service area, and labor required. Quotes provided prior to service are estimates and may be adjusted upon arrival if the actual scope differs materially from what was described.

• Payment is due at the time of service unless otherwise agreed in writing.
• We accept Zelle, cash, Venmo, PayPal, and Cash App.
• Travel fees apply for locations outside the St. Albans / Charleston / Nitro / Dunbar / Cross Lanes core area.
• Additional fees apply for upstairs or downstairs removal, same-day service, and heavy or oversized debris.
• Jobs involving hazardous conditions, excessive volume, or unanticipated complexity may be re-quoted on-site before work begins.

Customer Responsibilities

To ensure a smooth and safe service, Customers agree to:

• Provide accurate and complete information about the items to be removed or hauled when scheduling.
• Ensure safe and clear access to the pickup location, including driveways, walkways, and interior paths as applicable.
• Be present or have an authorized representative on-site at the time of service, or make prior arrangements with us.
• Identify and disclose any items that may be hazardous, fragile, or require special handling before service begins.
• Confirm that they have legal authority over all items to be removed (i.e., own the items or have permission from the owner).
• Ensure children and pets are kept clear of the work area during service.

Midnight Drift Transport is not responsible for delays, additional charges, or inability to complete service resulting from the Customer's failure to meet these responsibilities.

Prohibited Items

The following items are prohibited from our services:

If you are unsure whether an item is prohibited, please call us before booking: 304-721-1961.

Transfer of Ownership

Customer represents and warrants that Customer is the lawful owner of, or is otherwise authorized to dispose of, all material presented to Midnight Drift Transport LLC for removal.

Upon loading, title to and ownership of all such material passes to Midnight Drift Transport LLC. Midnight Drift Transport LLC thereafter holds the material as its own property and determines its disposition in its sole discretion, including disposal at a permitted facility, recycling, salvage, donation, or resale. Customer retains no interest in the material and no right to its return, and Midnight Drift Transport LLC owes no accounting to Customer for any salvage or resale value realized.

Nothing in this Agreement constitutes the transportation of Customer’s property for hire. Midnight Drift Transport LLC does not provide, and this Agreement does not contemplate, the carriage of goods on Customer’s behalf between locations.

Customer shall not present, and Midnight Drift Transport LLC does not accept title to, hazardous or regulated waste, refrigerants requiring certified recovery, tires, ammunition, medical waste, or any item Customer lacks the right to convey. Customer remains responsible for any such material presented in violation of this section and Section 6.

Liability & Damages

Midnight Drift Transport LLC takes reasonable care in performing all services. However, the following limitations apply:

• Pre-existing damage: We are not liable for damage to items or property that was pre-existing at the time of service.
• Incidental damage: Our liability for any damage caused during service is limited to the cost of the service performed. We are not responsible for consequential, indirect, or incidental losses.
• Customer-packed items: We are not liable for damage to items packed or prepared by the Customer.
• Property access: The Customer assumes responsibility for ensuring that driveways, floors, and access routes can safely support our equipment and vehicles.
• Fragile or valuable items: Customers are responsible for identifying and securing fragile, valuable, or sentimental items prior to our arrival. We recommend removing such items from the work area entirely.
• Items left behind: Once items are loaded and removed from the property, they cannot be returned. Please verify all items before service is completed.

Any damage claims must be reported within 24 hours of service completion. Claims reported after this window may not be honored.

Service Area

Our primary service area includes St. Albans, Charleston, Nitro, Dunbar, and Cross Lanes, West Virginia, with no travel fee. Extended service is available to Hurricane, Teays Valley, Boone County, Huntington, and surrounding areas within 50 miles of St. Albans, subject to travel fees.

Service outside our listed coverage areas may be available upon request and is subject to custom pricing. Contact us to discuss your location.

Right to Refuse Service

Midnight Drift Transport LLC reserves the right to refuse, cancel, or discontinue service to any Customer at any time, for any reason, including but not limited to:

• Unsafe working conditions or site hazards
• Presence of prohibited or undisclosed hazardous materials
• Abusive, threatening, or disrespectful behavior toward our team
• Misrepresentation of job scope or item types at the time of booking
• Non-payment or history of failed payment

If service is refused or discontinued due to Customer conduct or misrepresentation, no refund will be issued for any portion of work already completed.

Privacy

Information you provide when scheduling — including your name, address, phone number, and email — is used solely to fulfill your service request and communicate with you about your appointment. We do not sell or share your personal information with third parties for marketing purposes.

By providing your phone number, you consent to receive service-related calls or texts from Midnight Drift Transport regarding your booking.

Changes to Terms

Midnight Drift Transport LLC reserves the right to update or modify these Terms at any time. Changes will be posted on our website and take effect immediately upon posting. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.

We encourage Customers to review these Terms periodically. If you have questions about any updates, please contact us directly.

Contact Us

If you have questions, concerns, or need to discuss these Terms, please reach out to us directly: